Responding to reports that almost half a million people needed help to apply for the government’s flagship Universal Credit benefit online, DWP Spokesperson Christine Jardine said:

"The Liberal Democrats raised the issue of digital exclusion with Conservative ministers months ago, but these concerns clearly haven’t been taken on board. This underlines the need to look again at Universal Credit, which is clearly not creating the simpler and more accessible benefits system that was intended.
 
“It is failing the very people it was supposed to be designed to help. Now the Government has acknowledged that Universal Credit has created a greater need for food banks, it is time they accepted it needs more than just the tinkering we have seen.
 
“Universal Credit just isn’t fit for purpose, and it’s time the Government accepted responsibility.”

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